First, make sure you have a network environment.
There are several ways to create a network environment:
- Connect to Wi-Fi devices at home
- Connect to a public Wi-Fi
- Mobile router/ tethering (wireless connection)
Then check your settings.
- Make sure that the location information of the device is turned on.
- Make sure that your device's Wi-Fi communication is turned on.
- The devices you want to connect to are connected to the same Wi-Fi communication.
- Tap Application Info in the main menu to see the communication network with the SSID displayed on the screen.
- If the SSIDs are different between devices, try connecting to the same network again in your Wi-Fi settings.
If you don't see the SSID, you may not be granted application permissions.
- Make sure app permissions are granted.
See “Check the permissions for the application.”
If you are still unable to connect even if there is no mistake in the environment and settings, try the operation in order from 1 listed below, and complete the operation when the connection is complete.
1 Try to authorize the connection between devices.
See "Authorizing connection between devices"
2 Restart the app.
3 If you can't connect even after restarting the app, reinstall the app.
If you are unable to connect until the end, please contact us on the last page of this document.
Please perform the force-quit of the application by the operation of the device.
If you still can't operate even after the force-quit, restart the device.
Check the following settings:
- Make sure share settings for the content you want to share are turned on.
See "Share settings"
- Make sure share setting with the device you want to share is turned on.
See "Choose a device to share"
If you can not share even if there is no mistake in the settings, restart this application and reconnect with each other devices.
Content that can be shared and played depends on your device and the file format of the content.
See "Switch contents"
Please uninstall this application by the operation of the device.
Displays when Wi-Fi connection fails.
Check your network environment and settings.
See "Devices can't be connected to each other"
Displays when the UPnP server media server media player fails to start.
Please restart the app.
Displays when this app does not have access to the storage in the device.Storage in the device refers to media files (music, videos) in the device.
You need to access media files and photos on your device to share content.
Select this app from the device settings menu "Apps and Notifications" and check and change the permissions to storage through "App Information" - "Permissions".
Displays when this app does not have right to access to device location information.The device location information is required to check the SSID of the Wi-Fi connection.
Select this app from the device settings menu "Apps and Notifications" and check and change the permission to location information through "App Information" - "Permissions".
Displays when the playback time cannot be retrieved.
There is no workaround. (Notifications only).
Displays if playback fails.There is no workaround. (Notifications only).
The content that can be played depends on your device and the file format of the content.
See "Switching contents"
Displays when there is no result.There is no workaround. (Notifications only).
Displays when your device is not authorized and cannot be displayed in the list.The device is not authorized.
See "Authenticating connection between devices"
Displays when your device could not get the results due to a communication error.
Check your network environment and try again.
Displays when host authorization to the Main device fails.
Enter the correct host authorization code and try again.
Displays when no content is selected.Select the content you want to play.
Displays when IP address acquisition fails in the network connection immediately after this app starts.
Try to connect to Wi-Fi in the device settings menu and then start the app.
Displays when uPnP server startup fails with the network connection immediately after this app starts.
Try to connect to Wi-Fi in the device settings menu and then start the app.
If you try to start this app duplicateally, the media server is already started and displays "Media server startup failure".
Displays when the media player fails to start.
Try playing again or restart the app.